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We have paused our print subscription offering until the SA Post Office improves its service delivery. This does not affect existing print subscribers, who will receive their magazines until their subscriptions end.
We’ve offered print subscriptions since issue 1, way back in 2011. The support from the trail community has always been phenomenal. We are deeply grateful to everyone who supports the magazine in this way!
However, there are challenges with print subscriptions, and returned copies from the Post Office is one of them. We have become frustrated by the apparent lack of job ethics and pride in doing a job well that we’ve got the SA Post Office for the past few years.
So we ask that you please continue to support us through purchasing TRAIL from the newsstand, unless you’re an existing subscriber. In that case, your magazine will continue to be posted to you until it reaches its final issue.
If you cannot find TRAIL at a store you support, please feel free to email our RNA distribution manager Caitlin Starkey. She will let you know whether that store has run out of stock or doesn’t stock TRAIL, or whether there is a nearby store that does stock it.
Thank you very much for your understanding and support.
Deon Braun, TRAIL founder
Buy TRAIL from a store
Apart from specialist independent sports stores, TRAIL is sold in these chain stores at present only:
- Exclusive Books
- Pick n Pay
- Sportsmans Warehouse
Branches often have listing autonomy and may elect not to list titles that don’t suit their customer demographic, but they often will list new titles if customers request, so there’s no harm in asking the store manager if you can’t find TRAIL on their shelves!
Where you won’t find TRAIL
TRAIL is not currently sold in Checkers, Dis-chem, Game, OK, or Woolworths stores.
Current subscriber FAQs
When will I get my mag?
Subscribers’ copies of issue 29 were posted from Cape Town on 21 September 2018, so most will get theirs by the final week of September. If not, please give it until the first week of October 2018 to reach you if you live in Gauteng or KwaZulu-Natal, and other outlying provinces.
I’m having technical issues downloading my digital subscription. What do I do now?
For any issues with your digital subscription, please note that we do not administer the delivery or data management of iTunes, or Zinio subscriptions or single issues. Please email their support desks directly. Emails are provided in the communication emails sent by them at the time of signing up.
My mag has not arrived. What do I do?
If you’re an existing subscriber and do not receive your issue 29 magazine by 15 October 2018, please email email@example.com so we can correct any potential problems as quickly as possible.
Please don’t do the following:
- Leave it for a year (as some have done), and then ask for something to be done about several issue non-deliveries.
- Go to the store and buy a replacement. Rather email us to let us know within two weeks of you being informed by our mass Trail Mail email that it was sent out.
If you stick to the above guidelines, we can check we sent to the correct address, and also send you a replacement. You won’t get an extension if you go to the store and buy a copy you should have received as part of your subscription.